At Accountraa, we are committed to delivering professional, transparent, and reliable accounting, taxation, and business compliance services. This Refund & Cancellation Policy explains the terms governing cancellations and refunds for all services offered through our website.

Cancellation of Services 

Clients may request the cancellation of a service before the commencement of work by contacting us through our official communication channels.

Once the assigned work has commenced, documents have been processed, or any filing has been submitted to a government authority or third-party agency, cancellation requests may not be accepted.

Refund Eligibility

A refund may be considered only under the following circumstances:

• A duplicate payment has been made for the same service.

• Payment has been successfully received, but the requested service could not be initiated due to reasons solely attributable to Accountraa.

• A refund has been approved by Accountraa after reviewing the client’s request.

Non-Refundable Services

Refunds shall generally not be granted under the following circumstances:

• Professional work has already commenced.

• Government registrations, filings, or submissions have been completed or initiated.

• Consultation or advisory services have been provided.

• Delay or rejection has occurred due to incorrect, incomplete, or delayed information provided by the client.

• Government fees, statutory charges, taxes, penalties, or third-party payments have already been made.

• The client chooses to discontinue the service after work has begun.

Refund Processing

If a refund request is approved, the refund shall be processed through the original payment method wherever possible.

Approved refunds are generally processed within 7 to 10 business days, subject to banking and payment gateway processing timelines.

Client Responsibilities

Clients are responsible for providing complete, accurate, and authentic information along with all required documents in a timely manner.

Accountraa shall not be responsible for any delay, rejection, additional charges, or financial loss resulting from inaccurate, incomplete, or delayed information provided by the client.

Modification of Services

Any request to modify the scope of an ongoing service may attract additional professional charges depending on the nature of the revised work and the stage of completion.

Exceptional Cases

In exceptional situations, Accountraa reserves the right to evaluate refund and cancellation requests on a case-by-case basis. The final decision shall remain at the sole discretion of the management.

Changes to this Policy

Accountraa reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any revised version will become effective immediately upon publication on this website.

Contact Us

For any questions regarding this Refund & Cancellation Policy or to submit a cancellation or refund request, please contact us.

Accountraa

Email: info@accountra.com

Phone: +91- 7982212423

Address: [Your Office Address]